Last Updated: 13 August 2026
This Refund & Cancellation Policy explains the refund, cancellation, and payment rules applicable to services provided by Internet Marketers Connect ("IMC", "we", "us", or "our") under the Fox AI brand.
By purchasing any of our services, you acknowledge that you have read and agreed to this policy.
Refund eligibility depends on the specific service purchased.
Where a refund is permitted under this policy, the customer must submit the refund request within the applicable refund period.
Approved refunds will generally be returned through the original payment method, subject to payment processor processing times.
A refund request submitted after the applicable refund period has expired will not be eligible for a refund unless otherwise required by applicable law.
The GHL 1 Sub-Account — 2-Year Access plan is available for a one-time payment of ₹2,500.
Customers may request a refund within 3 days of purchase.
If the refund request is approved within the 3-day period:
₹250 will be deducted from the refund amount as an administrative/setup charge.
Therefore, the maximum refund for a ₹2,500 purchase under this policy would be ₹2,250.
After the 3-day refund period has expired, the ₹2,500 payment is non-refundable.
The two-year access period does not restart or extend because of a refund request or account cancellation.
Our Active Plans include an initial one-time payment followed by an ongoing account fee.
Current plans include:
₹2,500 initial payment + ₹100/month per active sub-account
₹5,000 initial payment + ₹300/month
₹7,000 initial payment + ₹1,000/month
Therefore, the initial payment for the 10-account plan is ₹8,000 in total when the first month's ₹1,000 recurring account fee is included.
The recurring account fee is calculated based on the number of active sub-accounts.
Customers may request a refund within 3 days of the initial purchase.
If the refund is approved:
₹250 will be deducted from the refundable amount as an administrative/setup charge.
The refund applies to the eligible initial payment according to the applicable plan.
After the initial 3-day refund period has expired, the initial payment becomes non-refundable.
Customers may cancel their Active Plan after the initial 3-day refund period.
Cancellation will stop future recurring charges once the cancellation becomes effective.
However:
No refund or partial refund will be provided for the current billing period.
For example, if a customer has already paid the monthly account fee and cancels halfway through that billing period, the unused portion of that billing period will not be refunded.
The recurring fee for Active Plans is charged according to the number of active sub-accounts.
The current recurring pricing is:
1 sub-account: ₹100/month
3 sub-accounts: ₹300/month
10 sub-accounts: ₹1,000/month
The recurring fee of ₹100 per sub-account is equivalent to ₹1,200 per year per active sub-account when paid monthly.
Recurring fees are separate from the initial one-time setup/payment amount.
We provide a 7-day grace period when a recurring payment fails, is missed, or becomes overdue.
During this period, the customer may continue to have access while the outstanding payment is being resolved.
We may contact the customer during the grace period regarding the outstanding payment.
If the payment remains unpaid after the 7-day grace period, we reserve the right to:
suspend the affected sub-account(s);
restrict access to applicable services;
deactivate the affected sub-account(s); or
take other reasonable action necessary to manage the unpaid account.
The grace period does not waive the customer's obligation to pay the outstanding amount.
The Unlimited GHL Reseller Plan is charged at ₹10,000 per month.
Customers may cancel the reseller plan at any time.
Cancellation will prevent future recurring charges after the cancellation becomes effective.
The current monthly payment is non-refundable after the billing period has started.
For example, if a customer pays ₹10,000 for a monthly reseller plan and cancels halfway through the month, the unused portion of that month will not be refunded.
Cancellation only prevents future billing.
Our A2P Verification service is available for ₹10,000, unless otherwise agreed in writing.
A2P Verification payments are non-refundable once verification work has started.
Verification work may be considered to have started when we begin activities such as:
reviewing customer information;
preparing the verification application;
preparing registration information;
submitting information to the relevant provider;
communicating with the relevant provider;
correcting or resubmitting information; or
performing other work necessary to process the verification.
Because A2P approval depends on third-party providers, payment does not guarantee approval.
If a third-party provider rejects an application, imposes additional requirements, changes its policies, or otherwise prevents approval, this does not automatically create a right to a refund once our verification work has started.
Some of our services depend on third-party platforms, including GoHighLevel, payment processors, messaging providers, A2P providers, and other technology providers.
We cannot guarantee that third-party platforms will remain continuously available or that they will not change their policies, pricing, features, technical requirements, or approval criteria.
A third-party platform outage, policy change, suspension, restriction, or technical issue does not automatically create a right to a refund.
Where appropriate, we will make reasonable efforts to assist customers in resolving service-related issues.
Once a refund has been approved, we will initiate the refund using the applicable payment method or payment processor.
The time required for the refunded amount to appear in the customer's account may depend on the payment processor or financial institution.
Processing times are outside our direct control.
To request an eligible refund, the customer should contact Internet Marketers Connect through the support/contact channel provided on our website.
The request should include:
Customer name
Email address used for the purchase
Order or payment ID
Product or service purchased
Date of purchase
Reason for the refund request
We may request additional information reasonably necessary to verify the purchase.
Customers may request cancellation of an eligible recurring service through our support/contact channel.
Cancellation requests should be submitted before the next scheduled billing date whenever possible.
A cancellation request does not automatically create a refund for amounts already charged.
Where the current billing period has already been paid, the customer will generally retain access until the end of that billing period unless the account is suspended for another reason.
Where this policy permits a refund subject to a deduction, the applicable ₹250 administrative/setup charge will be deducted from the refundable amount.
This deduction applies to eligible refund requests for:
GHL 2-Year Access; and
GHL Active Plan initial payments.
The deduction does not apply to products or services where this policy expressly provides a different refund rule.
Nothing in this Refund & Cancellation Policy is intended to remove or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.
We may consider exceptional circumstances at our discretion, but granting an exception in one case does not create an obligation to grant the same exception in future cases.
We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, pricing, payment systems, or applicable requirements.
The updated version will include a revised "Last Updated" date.
If you have questions about this Refund & Cancellation Policy, a refund request, or cancellation of a service, please contact Internet Marketers Connect through the support/contact information provided on our website.